The Secret To Our Success Is You
Who we are
Experts in sales & customers Acquisition
Welcome to 1CallDirect, Scotland’s No. 1 Call Centre. We are celebrating 30+ years of working with some of the UK’s largest Utility, Mobile, Home Phone & Broadband providers.
What we Offer
We have been the number one sales contact centre for over 17 years.
Why Choose Us
Protecting your brand.
Internal recruitment team with ability to recruit large agent volumes.
In-house training teams with train the train capability for ongoing training.
High quality M.I coupled with experienced campaign & team managers.
Experienced QA & Compliance team ensuring high standards and brand protection, low complaints.
Your Journey With Us
30+ years of success in 5 simple steps
Delivering your service
We use Asterlogic AgenTrak that allows real-time agent monitoring with analytics, screen & audio streaming driving campaign performance & compliance.
Other services we use are Asterlogic-HR & MaxContact. Read more about these below.