Who we are
Experts in sales & customers Acquisition
Welcome to 1CallDirect, Scotland’s No. 1 Call Centre. We are celebrating 30+ years of working with some of the UK’s largest Utility, Mobile, Home Phone & Broadband providers.
What we Offer
We have been the number one sales contact centre for over 17 years.
Outbound Residential Sales
Inbound Residential Sales
Retentions (Inbound & Outbound)
Energy Service Sales
Complaints
SME Sales
Why Choose Us
Professionalism
Protecting your brand.
- Campaign Recruiment
Internal recruitment team with ability to recruit large agent volumes.
- Campaign Training
In-house training teams with train the train capability for ongoing training.
- Operational Optimisation
High quality M.I coupled with experienced campaign & team managers.
- Quality Assurance & Compliance
Experienced QA & Compliance team ensuring high standards and brand protection, low complaints.
Your Journey With Us
30+ years of success in 5 simple steps
1. Requirements
Understand your needs Our account directors will work with you to fully understand your needs.
2. Choose your package service
Getting It Right Taking your requirments, our experienced solution designers will create a fully costed proposal for your agreement
3. Pilot
Showing The Value We work closely with you to show the solution working, delivering the agreed benefits, helping you achieve targets.
4. Go-Live
Pushing the button Rolling out the successful pilot across the centres, exceeding service level targets.
4. Optimising
Driving performance Our teams work optimising your campaigns continually after Go-Live to over-achieve targets month on month helping you achieve success.
Technology
Delivering your service
We use Asterlogic AgenTrak that allows real-time agent monitoring with analytics, screen & audio streaming driving campaign performance & compliance.
Other services we use are Asterlogic-HR & MaxContact. Read more about these below.
Some of our current & Previous Clients
