1Call Direct

Welcome to 1CallDirect

The Secret To Our Success Is You​

Who we are

Experts in sales & customers Acquisition

Welcome to 1CallDirect, Scotland’s No. 1 Call Centre. We are celebrating 30+ years of working with some of the UK’s largest Utility, Mobile, Home Phone & Broadband providers.

What we Offer

We have been the number one sales contact centre for over 17 years.

Outbound Residential Sales
Inbound Residential Sales
Retentions (Inbound & Outbound)
Energy Service Sales
SME Sales
Why Choose Us


Protecting your brand.

Internal recruitment team with ability to recruit large agent volumes.

In-house training teams with train the train capability for ongoing training.

High quality M.I coupled with experienced campaign & team managers.

Experienced QA & Compliance team ensuring high standards and brand protection, low complaints.

Your Journey With Us

30+ years of success in 5 simple steps
1. Requirements

Understand your needs

Our account directors will work with you to fully understand your needs.

2. Choose your package service

Getting It Right

Taking your requirments, our experienced solution designers will create a fully costed proposal for your agreement

3. Pilot

Showing The Value

We work closely with you to show the solution working, delivering the agreed benefits, helping you achieve targets.

4. Go-Live

Pushing the button

Rolling out the successful pilot across the centres, exceeding service level targets.

4. Optimising

Driving performance

Our teams work optimising your campaigns continually after Go-Live to over-achieve targets month on month helping you achieve success.


Delivering your service

We use Asterlogic AgenTrak that allows real-time agent monitoring with analytics, screen & audio streaming driving campaign performance & compliance.

Other services we use are Asterlogic-HR & MaxContact. Read more about these below.

Some of our current & Previous Clients

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