Who Are We?
Welcome to 1Call Direct, Scotland’s No. 1 Call Centre. We are celebrating 30+ years of working with some of the UK’s largest Utility, Mobile, Home Phone & Broadband providers.
We are passionate, motivated, ambitious and focused on sales, which makes us the top Call Centre in Scotland to work with. Our agents, our managers, and 1Call itself are all energetic, enthusiastic and driven, which is why we are the best at what we do.
Our call centre floor is relaxed and friendly, despite our focus. Our approachable and supportive management team, our programme of continuous training and development, and our policy to promote from within, wherever possible, means that this is not only a great job, it’s also a great career.
Our team is well rewarded with big, achievable bonuses and an impressive incentive and recognition program exceeding £32K a year. Our regular charity events and dress-down weeks don’t hurt either!
We consistently exceed client sales and customer experience targets and we want you to be part of our team. If you are a target driven sales advisor with a proven track record of hitting targets this is an excellent opportunity for you!
Consistenly top performer for our clients in target overachievement. Best performing contact centre.
Customer focused in all aspects from campaign development to delivery. High customer satisfaction rating. Promoter of best practices among peers.
Responsive to customer needs, focused on delivering agile based campaigns to market on time.
Our vision is to continue to be the premier provider of contact centre services to our clients, consistently over achieving sakes targets with a positive customer experience, low cancellations and high compliance.
Market leader with over 30 years of experience and the UK market leader at new business sales, customer service, complaints and customer retention.